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ServiceNow reporting is a feature that allows users to create and share reports based on data stored in the ServiceNow platform. It provides users with insights into the performance of their processes and services, helping them make data-driven decisions and take actions to improve their operations.
The ServiceNow reporting module provides a variety of tools and options for creating and customizing reports, including:
Report Designer: This is a drag-and-drop interface that allows users to create and customize reports without any coding knowledge.
Report Builder: This is a more advanced tool that provides users with greater control over the data and visualization of their reports.
Pre-built reports: ServiceNow provides a library of pre-built reports that cover a range of topics, including incident management, change management, and performance analytics.
Dashboards: Users can create and share dashboards that provide an at-a-glance view of key metrics and KPIs.
Scheduled reports: Users can schedule reports to be run at specific times and delivered to designated recipients via email or other channels.
Integration with other ServiceNow modules: ServiceNow reporting is fully integrated with other modules in the platform, allowing users to create reports based on data from incident management, change management, service catalog, and other modules.
Overall, ServiceNow reporting provides users with the tools and insights they need to make informed decisions and continuously improve their operations. It helps organizations gain visibility into their processes and services, identify areas for improvement, and drive better outcomes.
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