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By automating the call process, IVR systems allow customers to serve themselves. IVR technology uses touch-tone or speech-recognition programs to answer customer questions, handle their requests or point them in the right direction. This is all done without the need for the customer to speak directly with an employee.
With the IVR solution, you can:
Put your business users in control of your IVR
Design and build sophisticated, speech-enabled IVR flows
Leverage your CRM to personalize the customer experience
Analyze call interaction to drive continuous improvement
Seamlessly integrate with Contact Center
Contact adfruits at 040-29805552, info@adfruitsdigital.com or visit our website at www.adfruitsdigital.com to learn more about our IVR software, phone systems and customized IVR development services.
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